Terms and conditions
We offer a full money back guarantee for all faulty items email us with the deatils of the problem and we will do all we can to resolve the issue.
This does not affect your statutory rights as a customer.
If a customer chooses to cancel their order once payment has been made and before the order has been shipped full refund will be made.
We accept payment by PayPal, Cheque or Postal Order. None Sterling orders must be PayPal only.
All prices quoted on our web site are in pounds sterling and inclusive of VAT and postage and packaging.
Postage and packaging is free to all UK mainland addresses. Other postage at cost.
If you wish to contact us for any reason, you can email us at customer@upsidedownknitting.com.
This site and its content is protected by International copyright law. You may not reproduce any part of this website without prior written confirmation from Upside Down Knitting or mtstudios ltd, please contact copyright@upsidedownknitting.com for more information.
upsidedownknitting.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998).
The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order.
Under no circumstances do we share your data with any third parties.
If you wish to give someone a gift from our site, but are unsure what they would like why not purchase a gift voucher. These can be purchased in denominations of £5, £10 and £25. Once you have ordered the gift voucher, you have the option of having it emailed to yourself or a friend (including a message). Gift Vouchers can be printed and cut out and used as traditional vouchers if you prefer. Each certificate has a unique code, which is entered at the checkout when purchasing your items.
Where a promotion / corporate discount has been given, you need to enter the code that appears in the advertisement. This code will be valid for the period of time stated on the advertisement, and will give the customer the advertised percentage off their goods.
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